Exchanges, Refunds and Returns

Foxy Rider – Returns, Exchanges & Refund Policy

1. Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they fail to be of acceptable quality.

2. Faulty, damaged or incorrect items

If your item is:

Faulty
Damaged
Not as described
Not fit for purpose

We will provide a remedy (repair, replacement or refund) in line with Australian Consumer Law.

3. Change of mind

We are not required to offer refunds or exchanges for change of mind.

At Foxy Rider:

Change of mind returns are not guaranteed
We may offer an exchange or store credit at our discretion

If approved:

Item must be unworn, unused, and in original condition
Tags attached
Returned within [e.g. 14 days] at customer expense
Proof of purchase required

4. Special order and back-order (non-standard stock) items

Items that we order in specifically for a customer from our suppliers (including overseas suppliers such as the UK) and are not part of our regular stocked range are considered special order items.

For these items:

We do not offer refunds or exchanges for change of mind
This includes incorrect sizing or preference changes after ordering

This is because these items are sourced specifically for you and may not be resellable.

However, your rights under Australian Consumer Law still apply. If the item is faulty or not as agreed, we will provide a remedy.

5. Sale items

Sale or clearance items are not eligible for change of mind returns, unless required under Australian Consumer Law.

6. Proof of purchase

Proof of purchase is required for all returns.

7. How to request a return

Include:

Order details
Description of issue
Photos (if relevant)

8. Important note

We do not exclude or limit your rights under Australian Consumer Law.